FREQUENTLY ASKED QUESTIONS
Search by service model, pricing, , , , security or contracting.
Service modelIs software?
No. is the digital working environment; the service is delivered and supervised by a professional team.
Service modelWho s my documents?
Technology organises and assists with reading, while a professional verifies, interprets and validates the treatment.
PricingHow can I pay for the annual service?
and have a one-year term. You can choose 12 monthly payments in advance or one annual payment in advance with a one-month saving. Activation, onboarding and are separate one-off services.
Is the annual Spanish income tax return included?
Yes. Every plan includes the holder's ordinary annual Spanish income tax return: a straightforward situation in Spain without international income, foreign assets or transactions requiring specific analysis. If we identify additional complexity, we explain the scope and price before acting.
PricingWhat happens if I exceed a limit?
Fixed-price add-ons are recalculated and shown before payment. Any extension without a fixed price requires a separate proposal and acceptance.
What counts as a document?
An individual invoice, receipt, credit note or supporting document. Aggregated transactions may be validated as equivalent units.
What happens when I hire a fourth employee?
360 includes up to three employees. From the fourth employee, a monthly add-on of €55 per employee applies. Scale requires assessment and scope approval before payment.
Does correct errors?
identifies and prioritises issues. Amendments, reconstructions, appeals or regularisations are contracted separately.
SecurityCan I send passwords by ordinary email?
No. Documents go through the portal, and short-lived secrets are exchanged only through approved channels when unavoidable.
ContractingCan I pay without professional validation?
Only for standard cases with a closed scope and price. Cases requiring clarification or professional do not proceed to standard checkout.